TY - JOUR
T1 - Decision making support in security forces command centers at open air music festivals
T2 - Localization of resources and sharing information
AU - Köfler, Armin
AU - Pammer-Schindler, Viktoria
AU - Almer, Alexander
AU - Schnabel, Thomas
N1 - Publisher Copyright:
© 2018 Walter de Gruyter GmbH, Berlin/Boston 2018.
PY - 2018
Y1 - 2018
N2 - We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT artifact to concretize discussions. Key insights are that in this case localization of relevant resources is the most important aspect of situation awareness, and that state of current knowledge needs to be clearly shared within the command center.
AB - We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT artifact to concretize discussions. Key insights are that in this case localization of relevant resources is the most important aspect of situation awareness, and that state of current knowledge needs to be clearly shared within the command center.
KW - decision making
KW - information sharing
KW - security forces at open air music festivals
KW - shared information space
KW - situation awareness
UR - http://www.scopus.com/inward/record.url?scp=85101256830&partnerID=8YFLogxK
U2 - 10.1515/itit-2018-0005
DO - 10.1515/itit-2018-0005
M3 - Article
AN - SCOPUS:85101256830
VL - 60
SP - 229
EP - 238
JO - IT - Information Technology
JF - IT - Information Technology
SN - 1611-2776
IS - 4
ER -