Decision making support in security forces command centers at open air music festivals: Localization of resources and sharing information

Armin Köfler, Viktoria Pammer-Schindler*, Alexander Almer, Thomas Schnabel

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

We describe a case study on decision making in command centers of security forces at major open air music festivals. Our goal was to assess current modus operandi and to identify design implications. We have carried out two expert interviews, two field observations and four group discussions with experts based on a fully functional prototype as IT artifact to concretize discussions. Key insights are that in this case localization of relevant resources is the most important aspect of situation awareness, and that state of current knowledge needs to be clearly shared within the command center.

Original languageEnglish
Pages (from-to)229-238
Number of pages10
JournalIT - Information Technology
Volume60
Issue number4
DOIs
Publication statusPublished - 2018

Keywords

  • decision making
  • information sharing
  • security forces at open air music festivals
  • shared information space
  • situation awareness

ASJC Scopus subject areas

  • Computer Science(all)

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