AS-IT-IC - Austrian-Slovene intelligent tourist information center

Project: Research project

Description

Currently, a tourist cannot get the desired information in an integrated way from both the humans and Web services, and much
less the joint Austrian-Slovenian services. Typically, Slovenian or Austrian tourist office will provide only predefined national
tours and not user-centric cross-border tours. As a consequence, tourists may miss locations they might be interested in visiting
and tourist locations get less visits. The goal of the project is to create a joint Austrian-Slovenian center - an ICT supported
network of service providers and tourist offices, municipalities, tourists and citizens to enhance continuous cooperation between
them. Thus, cross-border tourist exchange, collaboration and expertise transfer between providers will largely increase with
respect to the current state. The main project output will be the operational center with humans involved, having support of the
following tools: Virtual assistant (providing automatic answering in natural language to the questions and performing services)
according to demands from tourists, Communication service (ICT solution that will enable conversation between the tourists,
virtual assistants, tourist information workers and local communities), Information sources (inclusion of existing information
sources), Recommender system for tour planning, Network of tourist services and services from local communities. The system
will help tourists better plan their cross-border visits, discover less popular sites that would otherwise be missed, stay longer and
better satisfy their needs. Local communities will easily offer local services and information to visitors, e.g. a tour might include
visiting a specialized craftsman and boost selling local products. Tourist officers will get better access to tourists. Project provides
the integration of virtual and human services from Austria and Slovenia with the uniform functionality - to provide most relevant
information, attract the tourists, and prolong their stay.
StatusFinished
Effective start/end date1/07/1630/06/19