Bring me: sustainable urban delivery service for the city of Graz

A large proportion of urban transport results on private shopping. Alternatives to operate the first-/last-mile-logistics for urban shopping in a sustainable manner are often missing. In August 2014 a new, environment friendly and sustainable delivery service for City center of Graz started –named “bring mE”. With this service, private shoppers have the opportunity to get their purchases delivered by cargo bicycles. The task of the ITL (Institute of Engineering Logistics) was to ensure a successful implementation of the delivery. For this purpose, the delivery service was evaluated after a period of 9 months and necessary improvement measures were derived. The result of the study shows that individ-ual stores used the service for about 100 times during the period of evaluation. Furthermore, specific purchasing periods (Christmas, Easter) provided the highest usage for the delivery service. The conclu-sions derived showed the high potentials of the logistic solution.