What do Construction Workers Know about Artificial Intelligence? An Exploratory Case Study in an Austrian SME

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


Artificial intelligence (AI) is by now used in many different work settings, including construction industry. As new technologies change business and work processes, one important aspect is to understand how potentially affected workers perceive and understand the existing and upcoming AI in their work environment. In this work, we present the results of an exploratory case study with 20 construction workers in a small Austrian company about their knowledge of and attitudes toward AI. Our results show that construction workers' understanding of AI as a concept is rather superficial, diffuse, and vague, often linked to physical and tangible entities such as robots, and often based on inappropriate sources of information which can lead to misconceptions about AI and AI anxiety. Learning opportunities for promoting (future) construction workers' AI literacy should be accessible and understandable for learners at various educational levels and encompass aspects such as i) conveying the basics of digitalization, automation, and AI to enable a clear distinction of these concepts, ii) building on the learners' actual experience realm, i.e., taking into account their focus on physical, tangible, and visible entities, and iii) reducing AI anxiety by elaborating on the limits of AI.

Original languageEnglish
Title of host publicationMensch und Computer 2022
Subtitle of host publicationFacing Realities, MuC 2022 - Proceedings
EditorsMax Muhlhauser, Christian Reuter, Bastian Pfleging, Thomas Kosch, Andrii Matviienko, Kathrin Gerling, Sven Mayer, Wilko Heuten, Tanja Doring
PublisherAssociation of Computing Machinery
Number of pages5
ISBN (Electronic)9781450396905
Publication statusPublished - 4 Sep 2022
EventMensch und Computer Conference 2022: Facing Realities - Darmstadt, Germany
Duration: 4 Sep 20227 Sep 2022

Publication series

NameACM International Conference Proceeding Series


ConferenceMensch und Computer Conference 2022
Abbreviated titleMuC 2022


  • AI Anxiety
  • AI Literacy
  • Case Study
  • Construction Industry

ASJC Scopus subject areas

  • Human-Computer Interaction
  • Computer Networks and Communications
  • Computer Vision and Pattern Recognition
  • Software


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