UCTM — An Ambidextrous Service Innovation Framework — A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design

Wolfgang Vorraber, Dietmar Neubacher, Birgit Mösl, Julia Birgit Brugger, Sigmar Stadlmeier, Siegfried Vössner

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework.
LanguageEnglish
Pages1-21
Number of pages21
JournalSystems
Volume7
Issue number23
DOIs
StatusPublished - 18 Apr 2019

Fingerprint

Innovation
Industry
Engineering research
Information systems

ASJC Scopus subject areas

  • Information Systems
  • Engineering (miscellaneous)

Fields of Expertise

  • Information, Communication & Computing

Cite this

UCTM — An Ambidextrous Service Innovation Framework — A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design. / Vorraber, Wolfgang; Neubacher, Dietmar; Mösl, Birgit; Brugger, Julia Birgit; Stadlmeier, Sigmar; Vössner, Siegfried.

In: Systems, Vol. 7, No. 23, 18.04.2019, p. 1-21.

Research output: Contribution to journalArticleResearchpeer-review

@article{855017e19104487ca693b03fd843ffd1,
title = "UCTM — An Ambidextrous Service Innovation Framework — A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design",
abstract = "Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework.",
author = "Wolfgang Vorraber and Dietmar Neubacher and Birgit M{\"o}sl and Brugger, {Julia Birgit} and Sigmar Stadlmeier and Siegfried V{\"o}ssner",
year = "2019",
month = "4",
day = "18",
doi = "10.3390/systems7020023",
language = "English",
volume = "7",
pages = "1--21",
journal = "Systems",
issn = "2079-8954",
publisher = "MDPI AG",
number = "23",

}

TY - JOUR

T1 - UCTM — An Ambidextrous Service Innovation Framework — A Bottom-Up Approach to Combine Human- and Technology-Centered Service Design

AU - Vorraber,Wolfgang

AU - Neubacher,Dietmar

AU - Mösl,Birgit

AU - Brugger,Julia Birgit

AU - Stadlmeier,Sigmar

AU - Vössner,Siegfried

PY - 2019/4/18

Y1 - 2019/4/18

N2 - Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework.

AB - Digital innovation is a key success factor for business enterprises and organizations concerned with public safety. Increasingly shorter technology cycles produce a stream of highly promising gadgets and smart devices and this innovative provision opens a gap between what is currently in use for the value-creation processes of an organization and what could potentially be used. The presented framework provides guidance on how to implement dynamic capabilities needed for business model and service innovation within a complex socio-technical system. A way to combine technology and use-case sensing with the ultimate aim of creating innovative artifacts for organizations is presented. While Business Model Innovation (BMI) literature mainly focuses on a strategic top-down process, we propose a bottom-up process-driven approach to complement business frameworks. Based on these insights, new service artifacts can be designed and analyzed in a systemic way. The applied research methodology is based on the design science research concept. A qualitative approach with focus groups was used to gather user requirements and facilitate participatory and user-centered design of information systems. In this paper, we provide a framework that supports business executives as well as IT experts on how to cope with and integrate new technologies into organizations, their processes, and their business models. In addition to a comprehensive theoretical overview of the proposed framework, we also provide practical results, since this framework was applied in the course of a service design and engineering research project. A use case of alpine rescue missions serves as an example to demonstrate the practical application of the proposed framework.

U2 - 10.3390/systems7020023

DO - 10.3390/systems7020023

M3 - Article

VL - 7

SP - 1

EP - 21

JO - Systems

T2 - Systems

JF - Systems

SN - 2079-8954

IS - 23

ER -