The Economic and Social Impact of Electronic Services on the Public and Private Sectors: Literature Review

Through a comprehensive review of the relevant literature, this paper considers the development of information communication technology (ICT) and the demand for better, well-organized, and more effective government; governments have pursued eGovernment initiatives to offer services and information online to citizens, government organisations, and businesses. In a little while, researchers and practitioners have recently begun to pay attention to wireless mobile-technology applications (m-government) in the public and private sector as a manifestation of eGovernment. In this paper we present the impact of the social, economy cost and expenditure achieved by eGovernment in many countries following the transfer of public services to electronic services, some examples are given from The US, Australia, Singapore, Developing Countries and the Arab world.