The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science

Ernst Kreuzer, Adrienne Schäfer, Helmut Aschbacher

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

Original languageEnglish
Title of host publicationThe 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science
Place of PublicationNapoli
PublisherGiannini
ISBN (Print)978-88-7431-525-3
Publication statusAccepted/In press - 2011
EventNaples Forum on Service 2011 - Capri, Italy
Duration: 14 Jun 201117 Jun 2011

Conference

ConferenceNaples Forum on Service 2011
CountryItaly
CityCapri
Period14/06/1117/06/11

Fields of Expertise

  • Information, Communication & Computing

Treatment code (Nähere Zuordnung)

  • Theoretical

Cite this

Kreuzer, E., Schäfer, A., & Aschbacher, H. (Accepted/In press). The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science. In The 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science Napoli: Giannini.

The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science. / Kreuzer, Ernst; Schäfer, Adrienne; Aschbacher, Helmut.

The 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science. Napoli : Giannini, 2011.

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

Kreuzer, E, Schäfer, A & Aschbacher, H 2011, The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science. in The 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science. Giannini, Napoli, Naples Forum on Service 2011, Capri, Italy, 14/06/11.
Kreuzer E, Schäfer A, Aschbacher H. The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science. In The 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science. Napoli: Giannini. 2011
Kreuzer, Ernst ; Schäfer, Adrienne ; Aschbacher, Helmut. / The Concept of Service Strategy Scorecard - an Integrated Approach for Lean Service Engineering and Service Improvement:Theoretical framework and implications for Service Science. The 2011 Naples Forum on Service - Service Dominant logic, Network & Systems Theory and Service Science. Napoli : Giannini, 2011.
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