Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

Original languageEnglish
Title of host publicationProceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA)
Subtitle of host publicationRecent Advances in Information Technology, Tourism, Economics, Management and Agriculture
Publication statusPublished - 2018
Event2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture - Graz University of Technology, Graz, Austria
Duration: 8 Nov 2018 → …
http://www.itema-conference.com/

Conference

Conference2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture
Abbreviated titleITEMA 2018
CountryAustria
CityGraz
Period8/11/18 → …
Internet address

Keywords

  • Critical supplier
  • Lower-tier supplier
  • Supply networks

ASJC Scopus subject areas

  • Management of Technology and Innovation

Fields of Expertise

  • Sonstiges

Cite this

Oblak, D., Gruber, G. J., & Zunk, B. M. (2018). Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. In Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture

Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. / Oblak, David; Gruber, Gabriel Julian; Zunk, Bernd Markus.

Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.

Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

Oblak, D, Gruber, GJ & Zunk, BM 2018, Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. in Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2nd International Scientific Conference on Information Technology, Tourism, Economics, Management and Agriculture, Graz, Austria, 8/11/18.
Oblak D, Gruber GJ, Zunk BM. Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. In Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018
Oblak, David ; Gruber, Gabriel Julian ; Zunk, Bernd Markus. / Introduction of a Digitalized Customer Service Process Modell: Insights from a Case Study in the Manufacturing Industry. Proceedings of the 2nd Information Technologies, Tourism, Economics, Management and Agriculture (ITEMA): Recent Advances in Information Technology, Tourism, Economics, Management and Agriculture. 2018.
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