Exploring Tele-Assistance for Cyber-Physical Systems with MAUI

Philipp Fleck, Fernando Reyes Aviles, Christian Pirchheim, Clemens Arth, Dieter Schmalstieg

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review


In this paper we present an improved version of MAUI [9] (MAUI - Maintenance Assistance User Interface), extending the user-study, giving detailed insight into the implementations and introducing a new User-Interface for mobile use. MAUI is a novel take on tele-assisted tasks on cyber-physical systems. In its core we do not only provide real-time communication between workers and experts, but also allow an expert to have full control over the worker’s user-interface.

By precisely separating levels of our software-stack, we enable features like hot-patching and hot-loading of any content or web-based application. Our results show reduced error-rate on task performance once an expert takes over virtual task to relieve the worker. Conditions evaluated include the worker operating on his own and the worker being actively supported. While in operation gauges have to be read, switches to be press and virtual user-interfaces of machinery have to be controlled. Furthermore, we explore the creation of user-interfaces through a developer-study and use the feedback to create a mobile version of MAUI.
Original languageEnglish
Title of host publicationComputer Vision, Imaging and Computer Graphics Theory and Applications - 15th International Joint Conference, VISIGRAPP 2020, Revised Selected Papers
Subtitle of host publication15th International Joint Conference, VISIGRAPP 2020 Valletta, Malta, February 27–29, 2020, Revised Selected Papers
EditorsKadi Bouatouch, A. Augusto de Sousa, Manuela Chessa, Alexis Paljic, Andreas Kerren, Christophe Hurter, Giovanni Maria Farinella, Petia Radeva, Jose Braz
Place of PublicationCham
Number of pages22
ISBN (Electronic)978-3-030-94893-1
ISBN (Print)978-3-030-94892-4
Publication statusPublished - 1 Jan 2022
Event15th International Conference on Computer Vision Theory and Applications: VISAPP 2020 - Grand Hotel Excelsior, Valetta, Malta
Duration: 27 Feb 202029 Feb 2020

Publication series

NameCommunications in Computer and Information Science
Volume1474 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference15th International Conference on Computer Vision Theory and Applications
Abbreviated titleVISIGRAPP 2020
Internet address


  • Remote collaboration
  • Telepresence
  • Augmented reality

ASJC Scopus subject areas

  • Mathematics(all)
  • Computer Science(all)


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