Conception of a Conversational Interface to Provide a Guided Search of Study Related Data

Research output: Contribution to journalArticle

Abstract

Since the beginning of software development, solution approaches and technologies have changed massively, including the requirements for a user interface. At the very beginning, it was the desktop application, with a classic Graphical User Interface (GUI), which fulfilled the needs of a user. Nowadays, many applications moved to web respectively mobile and the user behavior changed. A very modern concept to handle the communication between a computer and a user is a chatbot. The range of functions of a chatbot can be very simple up to complex artificial intelligence based solutions. This publication focuses on a chatbot solution for Graz University of Technology (TU Graz), which should support the student by finding study related information via a conversational interface.

Original languageEnglish
Pages (from-to)37-47
Number of pages11
JournalInternational Journal of Emerging Technologies in Learning
Volume14
Issue number7
DOIs
Publication statusPublished - 2019

Keywords

  • Chatbot
  • Conversational interface
  • Natural language understanding
  • natural language understanding
  • conversational interface

ASJC Scopus subject areas

  • Engineering(all)
  • Education

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