Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Larry Neale, Jamie Murphy, Arno Scharl

    Research output: Contribution to journalArticle

    Original languageEnglish
    Pages (from-to)165-181
    JournalJournal of marketing communications
    Volume12
    Issue number3
    DOIs
    Publication statusPublished - 2006

    Cite this