Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Larry Neale, Jamie Murphy, Arno Scharl

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	165-181
Journal	Journal of Marketing Communications
Volume	12
Issue number	3
DOIs	https://doi.org/10.1080/13527260600719790
Publication status	Published - 2006

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title = "Comparing the Diffusion of Online Service Recovery in Small and Large Organizations",

author = "Larry Neale and Jamie Murphy and Arno Scharl",

year = "2006",

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journal = " Journal of Marketing Communications ",

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AU - Murphy, Jamie

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