Comparing the Diffusion of Online Service Recovery in Small and Large Organizations

Larry Neale, Jamie Murphy, Arno Scharl

    Research output: Contribution to journalArticleResearchpeer-review

    Original languageEnglish
    Pages (from-to)165-181
    JournalJournal of marketing communications
    Volume12
    Issue number3
    DOIs
    Publication statusPublished - 2006

    Cite this

    Comparing the Diffusion of Online Service Recovery in Small and Large Organizations. / Neale, Larry; Murphy, Jamie; Scharl, Arno.

    In: Journal of marketing communications, Vol. 12, No. 3, 2006, p. 165-181.

    Research output: Contribution to journalArticleResearchpeer-review

    Neale, Larry ; Murphy, Jamie ; Scharl, Arno. / Comparing the Diffusion of Online Service Recovery in Small and Large Organizations. In: Journal of marketing communications. 2006 ; Vol. 12, No. 3. pp. 165-181.
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