Assessing augmented reality in production: remote-assisted maintenance with HoloLens

Wolfgang Vorraber, Johannes Viktor Gasser, Helena Webb, Dietmar Neubacher, Philipp Url

Research output: Contribution to journalConference articleResearchpeer-review


Digitalisation provides many opportunities for process improvements by using smart devices such as Augmented-reality (AR) displays in production. Nevertheless, in-depth studies about the effects of these applications on key performance process indicators are sparse. The goal of this study is to evaluate AR-based remote maintenance processes supported by cutting edge optical head-mounted display technology. A total of 12 test runs conducted with real-world maintenance engineers in a real-world industry setting were analysed based on video recordings and semi-structured interviews. The study identified both case-specific and general issues, and the inherent potential of the technology.
Original languageEnglish
Pages (from-to)139 - 144
JournalProcedia CIRP
Publication statusPublished - 13 Jun 2020
Event13th CIRP Conference on Intelligent Computation in Manufacturing Engineering - Gulf of Naples, Ischia, Italy
Duration: 17 Jul 201919 Jul 2019

ASJC Scopus subject areas

  • Information Systems
  • Industrial and Manufacturing Engineering
  • Human-Computer Interaction

Fields of Expertise

  • Information, Communication & Computing

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