Accessibility Challenges in e-Government: an Austrian Experience

Clemens Orthacker, Thomas Zefferer

Research output: Chapter in Book/Report/Conference proceedingConference paperpeer-review

Abstract

Secure user authentication and electronic signatures are key requirements for e-Government applications. Many EU Member States rely on smart-card technology for these purposes. In addition to security, accessibility is crucial for the integration of smart cards into web based e-Government
processes. In Austria, the open-source software MOCCA provides access to smart-card functionality by means of Java Applet technology. Assuring MOCCA's compliance to established accessibility standards has turned out to be a challenging task. This paper discusses several accessibility issues that may arise in
smart card based e-Government infrastructures. We focus on MOCCA and accessibility improvements that have been applied to this core component of Austria's e-Government infrastructure. We identify several accessibility issues related to Java Applets and show how faced problems have been overcome in
order to achieve WCAG 2.0 compliance for MOCCA. The gained experiences and employed techniques presented in this paper can help to improve the accessibility of any Java Applet based application.
Original languageEnglish
Title of host publicationProceedings of the Forth International Conference on Internet Technologies and Applications (ITA 11)
Publisher.
Pages221-228
ISBN (Print)978-0-946881-68-0
Publication statusPublished - 2011
EventForth International Conference on Internet Technologies & Applications - Wrexham, United Kingdom
Duration: 6 Sept 20119 Sept 2011

Conference

ConferenceForth International Conference on Internet Technologies & Applications
Country/TerritoryUnited Kingdom
CityWrexham
Period6/09/119/09/11

Fields of Expertise

  • Information, Communication & Computing

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