A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Johannes Farmer, Stefanie Lindstaedt, Georg Droschl, Peter Luttenberger

    Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities
    Publisher.
    Pages0-0
    Publication statusPublished - 2004

    Cite this

    Farmer, J., Lindstaedt, S., Droschl, G., & Luttenberger, P. (2004). A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. In Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities (pp. 0-0). ..

    A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. / Farmer, Johannes; Lindstaedt, Stefanie; Droschl, Georg; Luttenberger, Peter.

    Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities. ., 2004. p. 0-0.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

    Farmer, J, Lindstaedt, S, Droschl, G & Luttenberger, P 2004, A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. in Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities. ., pp. 0-0.
    Farmer J, Lindstaedt S, Droschl G, Luttenberger P. A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. In Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities. . 2004. p. 0-0
    Farmer, Johannes ; Lindstaedt, Stefanie ; Droschl, Georg ; Luttenberger, Peter. / A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. Proceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities. ., 2004. pp. 0-0
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