A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Johannes Farmer, Stefanie Lindstaedt, Georg Droschl, Peter Luttenberger

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Original languageEnglish
    Title of host publicationProceedings of the 5th International Conference on Organizational Knowledge, Learning, and Capabilities
    Publisher.
    Pages0-0
    Publication statusPublished - 2004

    Cite this