A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Greg Timbrell, Stefan Koller, Stefanie Lindstaedt

Research output: Chapter in Book/Report/Conference proceeding › Conference paper › peer-review

Original language	English
Title of host publication	Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management
Publisher	Springer
Pages	440-448
Publication status	Published - 2004

Cite this

@inproceedings{45b5a991514841639ee6fcb74e1db001,

title = "A Knowledge Infrastructure Hierarchy Model for Call Centre Processes",

author = "Greg Timbrell and Stefan Koller and Stefanie Lindstaedt",

year = "2004",

language = "English",

pages = "440--448",

booktitle = "Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management",

publisher = "Springer",

}