A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Greg Timbrell, Stefan Koller, Stefanie Lindstaedt

    Research output: Chapter in Book/Report/Conference proceedingConference paper

    Original languageEnglish
    Title of host publicationProceedings of the I-KNOW `04, 4th International Conference on Knowledge Management
    PublisherSpringer
    Pages440-448
    Publication statusPublished - 2004

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