A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Greg Timbrell, Stefan Koller, Stefanie Lindstaedt

    Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the I-KNOW `04, 4th International Conference on Knowledge Management
    PublisherSpringer
    Pages440-448
    Publication statusPublished - 2004

    Cite this

    Timbrell, G., Koller, S., & Lindstaedt, S. (2004). A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. In Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management (pp. 440-448). Springer.

    A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. / Timbrell, Greg; Koller, Stefan; Lindstaedt, Stefanie.

    Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management. Springer, 2004. p. 440-448.

    Research output: Chapter in Book/Report/Conference proceedingConference contributionResearchpeer-review

    Timbrell, G, Koller, S & Lindstaedt, S 2004, A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. in Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management. Springer, pp. 440-448.
    Timbrell G, Koller S, Lindstaedt S. A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. In Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management. Springer. 2004. p. 440-448
    Timbrell, Greg ; Koller, Stefan ; Lindstaedt, Stefanie. / A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management. Springer, 2004. pp. 440-448
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    author = "Greg Timbrell and Stefan Koller and Stefanie Lindstaedt",
    year = "2004",
    language = "English",
    pages = "440--448",
    booktitle = "Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management",
    publisher = "Springer",

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    AU - Koller, Stefan

    AU - Lindstaedt, Stefanie

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    M3 - Conference contribution

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    EP - 448

    BT - Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management

    PB - Springer

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