A Knowledge Infrastructure Hierarchy Model for Call Centre Processes

Greg Timbrell, Stefan Koller, Stefanie Lindstaedt

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    Original languageEnglish
    Title of host publicationProceedings of the I-KNOW `04, 4th International Conference on Knowledge Management
    PublisherSpringer
    Pages440-448
    Publication statusPublished - 2004

    Cite this

    Timbrell, G., Koller, S., & Lindstaedt, S. (2004). A Knowledge Infrastructure Hierarchy Model for Call Centre Processes. In Proceedings of the I-KNOW `04, 4th International Conference on Knowledge Management (pp. 440-448). Springer.