A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes

Greg Timbrell, Stefan Koller, Nev Schefe, Stefanie Lindstaedt

    Research output: Contribution to journalArticleResearchpeer-review

    Original languageEnglish
    Pages (from-to)546-564
    JournalJournal of Universal Computer Science
    Publication statusPublished - 2005

    Cite this

    A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes. / Timbrell, Greg; Koller, Stefan; Schefe, Nev; Lindstaedt, Stefanie.

    In: Journal of Universal Computer Science , 2005, p. 546-564.

    Research output: Contribution to journalArticleResearchpeer-review

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    title = "A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes",
    author = "Greg Timbrell and Stefan Koller and Nev Schefe and Stefanie Lindstaedt",
    year = "2005",
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    journal = "Journal of Universal Computer Science",
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    publisher = "Verlag der Technischen Universit{\"a}t Graz",

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    T1 - A Knowledge Infrastructure Hierarchy Model for Call-Centre Processes

    AU - Timbrell, Greg

    AU - Koller, Stefan

    AU - Schefe, Nev

    AU - Lindstaedt, Stefanie

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    Y1 - 2005

    M3 - Article

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    JO - Journal of Universal Computer Science

    JF - Journal of Universal Computer Science

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