An empirical survey on the acceptance of chat bots in Austria

Grünbichler, R. (Contributor), Alen Rastoder (Speaker), Weller, S. (Contributor)

Activity: Talk or presentationTalk at conference or symposiumScience to science

Description

Chatbots are finding their way into everyday business life and will speed up communication with customers. The question arises as to the social
acceptance of human-machine communication. In an empirical survey, the acceptance in Austria is surveyed by means of a standardized online
questionnaire.
Period2 May 2021
Event title31st Annual Conference of Production and Operations Management Society (POMS): Building a sustainable, responsible, and resilient global future
Event typeConference
Conference number31
LocationUnited States
Degree of RecognitionInternational